Frequently Asked Questions
- Question: How does the CustomWritingOnline.com work?
Answer: Ordering a paper with CustomWritingOnline.com is an easy way to academic success. All you need to do is to fill in the basic order form, proceed with the payment and wait for your assignment to be completed within the deadline you choose.
If you are sure you can provide specific paper instructions or upload any of the required materials, you can start our ordering process by filling in the order form. Let us take a closer look at how our service works:
1. You fill in the order form and proceed with the payment.
In case you have any questions while submitting your paper information into the order form just click on the 'info' sign after every field name and you will be able to see a detailed hint in the pop-up window on what exact information is required. After you are through with the order form you will be automatically provided with your Personal order page where you will be able to track the progress of your order, upload any of the required materials and send messages both to the writer and to administrator.
2. Personal writer is assigned to your order.
Our qualified staff will choose the most appropriate writer who corresponds to your field of studies and order instructions. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.
3. Your paper is completed and delivered to your Personal order page.
When the writer finishes your paper it is delivered to your Personal order page in a pdf preview version. The MS Word version of the order will be automatically provided to you after you click on 'Approve' button in the 'Files' list of your Personal order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with the new revision deadline for the writer (read more about our revision policy here).
Please click here to Order now!
- Question: Is your service confidential?
- Question: Is it ethical to receive your help for my work?
Answer: We offer original model papers that can be used legally in a number of ways, if properly referenced:
As a source of arguments or ideas for your own research
As a source of additional understanding of the subject
Nonetheless, check your college/university policies, including their definition of plagiarism and paraphrase before using our services. Make conscious decisions in regards to your education.
- Question: Where are you located?
Answer: CustomWritingOnline.com is a London-incorporated academic assistance company. We have been working with students from the United States, UK, Canada and Australia since 2005 and are accepting online orders from any other countries all over the world. Our support office facilities are located in Ukraine and Latvia.
- Question: How can I pay for the custom written paper? Is it safe to submit payments through your site?
Answer: CustomWritingOnline.com cooperates with PayPal, Skrill and Gate2Shop to ensure safety and speed of your money transfer as these companies are world known for the quality of their service. These online payment methods are legally registered and have completed thousands of money transfer operations for people and companies in throughout the years. After you fill out the order form, you will be redirected to the company's web page where hints and tips will guide you through an easy process of completing the payment for our service. In only a couple of minutes we receive the funds and start working on your order to give you a high quality academic assistance. To learn more you can visit PayPal, Skrill and Gate2Shop web pages.
- Question: Why is the price so low/high?
Answer: Our service fees are slightly higher than the industry average. You receive a truly attentive personal approach from us and truly exclusive writing. You will see that this will make a difference. Never fall into a trap of ordering from a service with the writing fees lower than $10/page on the average. Can you imagine a professional writer, who would write a good paper for less than $7/page? (This is the maximum of what writers can get out of $10). Most probably, your paper will be immediately resold to essay banks to cover the difference, or the paper will be written by some cheap amateur student, and you will fail to receive a good work. We do not resell any papers. The price that our customers pay for the service is just enough for us not to do that.
- Question: Is there a money back guarantee?
- Question: Who will write my custom paper?
Answer: What are the credentials of my writer? What is my writer's degree?
Our professional writing staff consists of writers with various academic degrees, from Master's to Ph. D level writers, arranged in a number of specializations. Such arrangement allows us to individually choose a writer who fits the exact requirements for writing a particular paper. To ensure the quality of our service, we carefully investigate each writer's skills set, based on the following parameters:
Academic and professional experience;
Results of the writer's online written English test and writer's application essay;
The score in a particular field of study that the writer has gained, while working for CustomWritingOnline.com;
Writer's current availability and his willingness to complete a particular paper for our customer.
Can I choose a specific writer?
If you are a returning customer with our company, you have an opportunity to request the writer who has previously completed an order for you. When placing an order, you need to click on the “I want a specific writer” option and choose that writer from the drop-down list. Make sure you do that in the way indicated above, so that the writer you want gets assigned. If you fail to request a specific writer using the button, there is no guarantee that your particular writer will be assigned.
Where is my writer from?
We employ writers from all over the world, varying from English native speakers (ENL) to non-native speakers with good command of English. All of our writers demonstrate a sufficient command of English and a good understanding of other subjects, so all customers can be sure to obtain the writing quality that corresponds to their academic level, even if their paper is completed by a non-native speaker. Each customer may choose, if possible, out of:
Best available writer;
Advanced (high quality);
ENL (US, CA, UK, AU).
If the native speaking writer is currently not available for completing a paper in any particular specialization, the paper can be completed by a non-native speaking writer, whose knowledge of English still corresponds to the highest TOEFL level mark.
Can I talk to the writer who will be writing my paper?
You will be able to communicate with the writer by sending messages from your Personal order page. You should also be getting an email notification about every new message received from the writer. Nevertheless, it is your responsibility to check your personal page directly from time to time in case writer has any questions regarding your order.
- Question: Is there a possibility of plagiarism in completed order?
Answer: All of our papers are original. We have our own plagiarism detection system that easily detects any kind of Internet plagiarism. Unlike popular plagiarism detection systems, which are used by Universities (ex. Turnitin.com), we do not report to any public databases, therefore such checking is safe. Our company provides a 'plagiarism-free' guarantee that ensures your paper to be checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for turnitin.com itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. Unfortunately, we cannot guarantee that there is no paraphrased text in the document you receive. In order to be on the safe side, we suggest that you check the paper using writecheck service from turnitin.com and send us the report.
- Question: Do you keep a database of pre-written essays?
Answer: No, we do not have such a database. All papers you order from us are written from scratch.
- Question: What is the format of your custom essays?
Answer: All our academic papers come in accepted academic format: 1-inch margins on all sides, 275 words per page, formatted with 12 point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the "Paper instructions" box on the order page.
- Question: When will my custom paper be done?
Answer: When you place an order with CustomWritingOnline.com, you can choose from a great variety of delivery options and in this way determine your deadline for the paper to be completed. The time is calculated automatically from the moment we receive the payment in our system. For example, if you pay for an order at 6 P.M. on Monday and choose a 3 days delivery option, you will receive your custom paper by 6 P.M. on Thursday.
To ensure the quality of your paper and conduct the in-depth research, the writer requires sufficient amount of time. Therefore, please choose the most suitable deadline when you place an order.
Make sure that you upload all the additional materials at the beginning. If you fail to do that, the deadline for your order will be postponed as well. If you choose our Progressive Delivery service, you will receive an individual delivery schedule that will be followed up by the writer assigned to your project.
The Final Submission deadline is the exact date when you have to submit your assignment. Please make sure that your Final Submission Deadline exceeds your First Draft Deadline by at least 30%, so that there is enough time for any possible revisions of your order.
- Question: What is Progressive Delivery service and how does it work?
Answer: Progressive Delivery service is a unique and reliable feature, designed specifically for aiding extended orders. Such academic works as Theses, Dissertations, Capstone Projects, etc., can be delivered to you in parts, as the writer progresses. This feature costs only 10% extra to your order price. So, if you want to pay for your order in parts, you can easily make use of Progressive Delivery feature by contacting our operators, just before completing the order form, to arrange a payment plan for you.
1. Pay for your order in segments;
2. Maintain closer communication with your writer (should you so desire);
3. Receive the Thesis/Dissertation part by part or even Chapter by Chapter;
4. Plan and schedule your academic work in advance.
Progressive Delivery works according to this general outline:
1. You place an order and we set up a Progressive Delivery and payment plan for you.
2. We assign the most qualified writer to start working on your order.
3. The writer delivers each part of the order according to the PD schedule.
4. You review and comment on each part after it is completed by the writer.
5. Each part can be revised according to your comments while the writer continues working on the next part of your order.
6. You receive a fully completed paper that requires minimal or no revisions.
- Question: How do I fill in the order/inquiry form?
Answer: Please go to the order form. Once there, please specify your topic, page count (excluding the title and the bibliography page), delivery date, and the number of sources. Be sure to leave your comments on what exactly your assignment requirements are. In case you have any questions while submitting your paper information into the order form, just click on the 'info' sign after every field name and you will see a detailed hint in the pop-up window. You also need to indicate the course title, writing style, and any other important details. Your comments are important to our writers for their future work on your assignment.
You can also place a free inquiry if you have complicated instructions for the order and want to double check if we are able to complete it. We will send you the payment link only after an appropriate writer is found.
- Question: How will I be able to send my case study/articles/materials to the writer?
Answer: After you are through with the order form you will be automatically provided with your Personal order page at CustomWritingOnline.com. Any of the required case studies/articles/materials can be attached directly to the 'Files' list of your Personal order page if you have previously selected this option in the order form. As soon as the materials are uploaded in that list they become visible for the writer. If you experience any difficulties with uploading your files, feel free to contact our operator and ask for assistance.
- Question: What is my personal order page? How does it work?
Answer: 'Personal order page' is your customer's page where you can track the progress of your order, upload any of the required materials and communicate both with the writer and administrator. For your convenience each Personal order page contains:
1. 'Your Orders' tab which helps you track your orders history with CustomWritingOnline.com and displays the list of all your current and finished/canceled projects;
2. 'New Order' tab where you can submit your new paper request;
3. 'Profile' section which contains your personal information and gives an option to change your password.
Inside each of your orders placed with CustomWritingOnline.com you will also be able to check your 'Order Info' and use 'Messages' tab to communicate with your writer and administrator.
- Question: What if I forgot my password?
Answer: When placing your first order with CustomWritingOnline.com, you will be asked to create your individual password. If you have forgotten your personal password while submitting a new order form, please follow the link and it redirect you to the page with guidelines for further actions.
- Question: How will I receive my paper?
Answer: As soon as the writer completes your paper, you should receive a notification email with the link to your Personal order page. However, when the deadline approaches you should also check your Personal order page directly in order to avoid any kind of misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by following the link to your Personal order page or clicking on 'Manage your orders' from our web site.
- Question: How do I download printable Microsoft Word version?
Answer: You will be able to download a printable Microsoft Word file after you approve the PDF version. The file will be located in the 'Files' list of your Personal order page and will have a special mark (!!Ms Word version of the paper!!).
- Question: I haven`t received my custom paper by the deadline. What should I do?
Answer: Contact us immediately. You can either write a message on your order page, or enter live-chat, or call us. Our operator will carefully examine your order and will assist you with it right away. The reasons may vary from time to time. It can happen that you have entered a wrong email address or your SPAM filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and can not continue working without your assistance, or we are checking the work for plagiarism. Contact us in the first place if you have any problem with getting the order on time.
- Question: What if I do not like my custom paper?
Answer: In case your assignment requires some changes, you are welcome to request a revision from the 'Files' list of your Personal order page by sending your comments to the writer and stating the exact number of hours they can use to complete it. If you require significant alterations to the original order, we will charge a re-writing fee that is calculated depending on the complexity of the task. Please check our revision policy for more information.
- Question: What is the samples service?
Answer: Samples are the three randomly generated pages from the orders, that were previously completed by the assigned Writer. This service allows you to get acquainted with the writing style of the person, who is going to work on your order. It also gives you an opportunity to change the Writer within 2 hours from the moment samples are generated. The Writer may be changed up to three times on one order.
If you fail to request a different Writer within the given time, we regard it as your acceptance of the Writer who was assigned initially. The service is available for $5.
- Question: Do your writers complete online assignments and multiple choice (check boxes, T/F, etc.) tests?
Answer: We do not complete multiple choice tests and/or any other kind of online tests, as we believe it is as much the student's direct responsibility to pass tests (whether they are online or not), as it is to take exams. In addition to that, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test. Moreover, please be advised not to share your personal information with the writers (including any accounts login information), in the paper details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be cancelled and money will be refunded.
- Question: What is Complex Assignment?
Answer: A complex assignment indicates an order that requires special knowledge and more advanced research skills. Consequently, writers with such qualities should be compensated accordingly. Here is a list of disciplines the service 'complex assignment' applies to:
Architecture, Building and Planning
Biology (and other Life Sciences)
If you place an order for one of these disciplines, you will be charged 20% more than for ordinary assignments.
Orders that fall into the category of 'Other' are reviewed by the Support Team, and if they identify your discipline as a complex one, you will be charged an additional 20% of the initial order price. You will be notified of the price change and receive a link for additional payment.